Contact Drexilum

Response Time

We typically respond within 24 hours during business hours. For urgent technical issues, we aim to provide initial responses within 4-6 hours during peak times.

Support Topics

• Technical issues with games or platform functionality
• General feedback and suggestions for improvements
• Partnership inquiries and business collaborations
• Privacy and security questions or concerns
• Accessibility support and accommodation requests
• Content licensing and usage permissions

Quick Tips for Better Support

For the fastest and most accurate response, please include details about your device type, operating system, browser version, and the specific game if reporting a technical issue. Screenshots or error messages are also extremely helpful for troubleshooting.

When providing feedback, specific examples and use cases help us understand your perspective and implement meaningful improvements to the platform.